At Sarisvy, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data.
1. Information We Collect
We collect the following types of information:
Account Information: Name, email address, phone number, and password when you create an account.
Order Information: Shipping address, billing address, payment method details (we do not store full card numbers — payments are processed by Razorpay/Stripe/PayPal), and order history.
Usage Data: Pages visited, products viewed, search queries, device type, browser type, IP address, and session duration — collected automatically via cookies and analytics tools.
Communications: Messages you send us via email, contact forms, or WhatsApp.
2. How We Use Your Information
We use your information to:
• Process and fulfil your orders, including sending order confirmations, shipping updates, and delivery notifications.
• Provide customer support and respond to your enquiries.
• Personalise your shopping experience and show relevant product recommendations.
• Send marketing emails and promotional offers — only if you have opted in (you can unsubscribe at any time).
• Detect and prevent fraud, abuse, and security issues.
• Comply with legal obligations.
3. Cookies
We use cookies and similar tracking technologies to:
• Remember your cart and wishlist between sessions.
• Keep you signed in.
• Analyse website traffic and user behaviour (via Google Analytics).
• Enable personalised advertising (via Meta Pixel, Google Ads).
You can control cookie settings via your browser. Disabling cookies may affect some site functionality. We do not sell your cookie data to third parties.
4. Sharing Your Information
We do not sell or rent your personal information. We share data only with:
Payment processors (Razorpay, Stripe, PayPal) to process transactions.
Shipping partners (Shiprocket, FedEx, DHL, India Post) to fulfil orders.
Email service providers (Resend) to send transactional emails.
Analytics providers (Google Analytics) to understand website usage.
Legal authorities if required by law or to protect our legal rights.
All third-party partners are bound by confidentiality agreements and cannot use your data for their own purposes.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to fulfil our legal obligations. You may request deletion of your account and data at any time via My Account → Settings → Delete Account. Note that we may retain transaction records for up to 7 years as required by Indian tax law.
6. Your Rights
Depending on your location, you may have the following rights:
• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate data.
• Deletion: Request deletion of your personal data.
• Portability: Request your data in a portable format.
• Opt-out: Unsubscribe from marketing emails at any time.
To exercise any of these rights, email us at privacy@sarisvy.com.
7. Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. These include SSL/TLS encryption, password hashing, and access controls. However, no method of transmission over the internet is 100% secure.
8. Children's Privacy
Our services are not directed at children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a prominent notice on our website. Your continued use of our services after the effective date constitutes acceptance of the updated policy.
10. Contact
For privacy-related enquiries, contact us at privacy@sarisvy.com or write to: Sarisvy, Mumbai, Maharashtra, India.